Auquan Privacy Policy

This privacy policy sets out how Auquan uses and protects any information that you ("you" means the ‘user’ or the person visiting or using www.auquan.com) give Auquan when you use this Website. Auquan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website, then you can be assured that it will only be used in accordance with this privacy statement. Auquan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


Collection of Data.


Personal Information

Personal Information collected may include but is not limited to name, identification number, contact details, demographic information, preferences and payment details if a transaction is carried out.

Service Data

In providing the services to Users, we process on behalf of User Personal Data they upload or otherwise submit to our services (“Service Data”).

Automatically Collected Data

We collect data regarding your use of the Website, such as computer-related information (browser type you used, your Internet Protocol address, last URL visited, and the date and time of day of your login). We send a “cookie” or “pixel tag” to your computer which contains an identification number that is unique to the computer you are using. You may decline to provide such information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result, and some services may not be available. We use this information to enhance the experience of using the Website, to tailor our Website to its visitors, to understand how our Website is used, to investigate and verify proper conduct at the Website, and to monitor the security and integrity of the Website. Please read the “Cookies” Section below to find out more about how we use cookies and similar technologies.


Purpose of Collection and Use of Collected Data.

Company may collect, store, access and use Personal Information solely to the extent required for Company to enable users to utilize the features of the Website and to provide better user experience to Users.


Sharing of Data with Third Parties.

Company shall not disclose a User’s information to third parties for their own independent marketing purposes without User’s consent. Company shall not publish, sell, give on rent, trade or otherwise transfer Data to third parties, except as may be required by law, or pursuant to the order of a court or regulatory authority, or in order for Company to enforce its rights.


Third Party Servies.

The third-party service providers used by us will only collect and use your information to the extent necessary to allow them to perform the services they provide to us. We have confidentiality agreements with them.


Cookies.

  1. a. A "cookie" is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our Website so that we may customize your visit.
  2. b. “pixel tags” is a technology similar to cookies that is placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.
  3. c. The Website uses cookies and pixels tags to help us improve use of our Website and the services, and know when content has been shown to you.
  4. d. Upon your first connection to our Website, you will be asked to confirm whether you agree to our use of cookies and similar technologies in accordance with this Policy, and if you accept we will store them on your computer.
  5. e. Some cookies expire at the end of your visit to our Website (session cookies), others remain on your computer or terminal device for a longer period (persistent cookies).
  6. f. We use temporary cookies file which are erased when you close your web browser. When you restart your browser and revisit the Website, the Website will not recognize you.
  7. g. In particular, we use a cookie that allows us to identify when a user has logged into the Website. This cookie is essential to use and navigate the Website. Without such cookie, you would not be able to properly view our Website and basic functions of our Website would not work.
  8. h. We also use a cookie that allows us to detect a user’s geographical location, mainly using the IP address of the connection point. In some cases, this cookie can redirect the user to our Website from the related subsidiary website in the country where they appear to be connected.
  9. i. We also use a cookie which stores information about your browsing session so that we can offer live support chat. The cookie allows you to continue a chat with us as you view different pages on the Website, or if you come back to the Website later.
  10. j. We use cookies in load balancing that allow effective display of information by ensuring that the user stays on the same host server for the entire duration of the session.
  11. k. We use some cookies that may be necessary to facilitate use of our Website, for example to improve the safety and security of our Website, authenticate account users, balance traffic on our Website and remember information that you submitted on forms when you request services on our Website
  12. l. We also use cookies to gain a better understanding of your interests and requirements, for example to remember your language and Website preferences, show you when you are logged into our system and allow you to remain logged-in for a period of time, provide you with support services, remember your login information, and prepopulate forms that you have already completed. Cookies also allow you to access your private accounts on our Website, and sign into many portals with the use of only one login.
  13. m. The Website uses cookies that allow us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example by making sure users are finding what they need easily. The collected data provides us only with anonymous traffic statistics (like number of page views, number of visitors, and time spent on each page). By continuing to use our Website, you accept the Website’s use of audience measurement cookies.


Business Transfer.

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction along with other assets.


User's Rights.


a) Right to Access

If you ask us, we will confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.

b) Right to Rectification

If your Personal Data is inaccurate or incomplete, you are entitled to have it rectified or completed. If we have shared your Personal Data with others, we will tell them about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly.

c) Right to Erasure

You may ask us to delete or remove your Personal Data and we will do so in some circumstances, such as where we no longer need it (we may not delete your data when other interests outweigh your right to deletion). If we have shared your data with others, we will tell them about the erasure where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly.

d) Right to Restrict Processing

You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of that Personal Data or object to us processing it. We will tell you before we lift any restriction on processing. If we have shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so that you can contact them directly.

e) Right to Object

You may ask us at any time to stop processing your Personal Data, and we will do so:
  1. a. If we are relying on a legitimate interest to process your Personal Data — unless we demonstrate compelling legitimate grounds for the processing; or
  2. b. If we are processing your Personal Data for direct marketing.

f) Rights in relation to automated decision-making and profiling

You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

g) Right to withdraw consent

If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.


Security.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Publicly Posted Information.

This Privacy Policy shall not apply to any information you post to the public areas of the Website. Comments posted to public areas may be viewed, accessed and used by third parties subject to those third parties’ privacy practices and policies.


Children.

We do not knowingly collect Personal Data from children under the age of 18. If you have reason to believe that a child under the age of 18 has provided Personal Data to us through this Website, please contact us and we will endeavor to delete that information from our databases.


Enquiries and Complaints.

For any enquiries and complaints, contact us. All enquiries and complaints shall be looked into promptly and without charging any fee to the enquirer / complainant.


Amendments of Privacy Policy.

Company may, in its sole discretion, modify or update this Privacy Policy from time to time, and so the User should review this page periodically. While Company shall make best efforts to notify Users of any such modification, it shall be Users’ responsibility to read and understand the Policy as prevalent from time to time.